1 reviews | Active since Apr 2013
Incorrect Debit Date caused my Bank to charge me honourable fees
<p>A call centre agent contacted me for a Car Warranty sale to which I agreed. I also clearly stated that my debit order date be the last day of the month however this was set for the 28th of every month. I did not have funds in my account at the 28th and was charged a total of R270 by my bank for not having the suffient funds. This is over a 3 month period. I demand that Innovation group pay me R270 has the debit order date was their error</p>
Hi,
Can I please get a response to my query?
48 hours have passed
Hi,
Can I please get a response to my query?
48 hours have passed
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to offer our sincere apology for the inconvenience caused. We confirm that the premium date is updated and the refund for the erroneous debit order was credited back to your account
We trust the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to offer our sincere apology for the inconvenience caused. We confirm that the premium date is updated and the refund for the erroneous debit order was credited back to your account
We trust the above meets with your satisfaction.
Kind regards,
Tumi Bacela