CC
Clint C
1 reviews | Active since May 2019
10 Nov 2022, 08:32
***********'s is their vision
I am claiming for the second time after the first horrific claim and guest what still receiving the same *********** service delivery. Workshop advise 8/11/2022 car is ready for inspection I personally call claims department and I was promised that I should have an outcome on 11/11/2022. I called yesterday 09/11/2022 to follow up if assessor went to do inspection and I get told that it can take up to 3 days for assessor to view the car which means that I wont have and outcome by Friday and when I ask claims advisor what his colleague said on the 09/11/2022 he keeps quite. I really can't deal with this *********** instruction. If I could only turn back time.
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Innovation Group's replyOfficial
10 Nov 2022, 08:49Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Nov 2022, 08:49
Official
Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team