*********** Service from Innovation

In my life, I have NEVER experienced such horrible service! I was recommended to innovation by a friend, and I can tell you that this has been the most painful and terrible experiences in my life. I work in a call centre myself, and I am shocked and repulsed with the non-existent service I have received from innovation. I have submitted approx 5-8 queries for them to call me to change my debit order date and still no response. When you call them you hold forever, wasting my time and my patience. They sent me a cancellation letter to terminate my policy and after a lot of back and forth they finally reinstated my policy, however on the same call I requested my debit order date to be changed and everything was confirmed telephonically. I felt like finally I got everything sorted out with Innovation, however to my surprise the debit order ran on the wrong date, messing my budget up completely!!!! In today's day and age, companies cannot afford to treat their PAYING customers like dirt! I am appalled with Innovation.