AM
Angelika M

1 reviews | Active since Jan 2016

14 Oct 2019, 15:16

*********** service

This is the most *********** company ever. Toyota uses them for their warranties, worst service ever. They have NO form of communication, they seem to think ONE sms will suffice to inform a client, with ZERO follow up. Secondly to get a quote from them, where on the phone one thing is said and on paper something else is written. I laid a complaint but was not even given the time of day to read the complaint properly and responded with 3 lines relating wrong information. I was advised by Toyota to use them and I will never advise anyone to use them ever.

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Replies (2)
Innovation Group
Innovation Group's reply14 Oct 2019, 15:22
Official
Hi Angelika,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply16 Oct 2019, 16:29
Official
Hi Angelika,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team