AM
Angelika M
1 reviews | Active since Jan 2016
14 Oct 2019, 15:16
*********** service
This is the most *********** company ever. Toyota uses them for their warranties, worst service ever. They have NO form of communication, they seem to think ONE sms will suffice to inform a client, with ZERO follow up. Secondly to get a quote from them, where on the phone one thing is said and on paper something else is written. I laid a complaint but was not even given the time of day to read the complaint properly and responded with 3 lines relating wrong information. I was advised by Toyota to use them and I will never advise anyone to use them ever.
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
14 Oct 2019, 15:22Hi Angelika,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply14 Oct 2019, 15:22
Official
Hi Angelika,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
16 Oct 2019, 16:29Hi Angelika,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply16 Oct 2019, 16:29
Official
Hi Angelika,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
