*********** service

Good day I have been with Inovation Group warranty for almost two years and they were *********** to help me with my claim. My policy number is ***. My car has been standing by the dealer for four weeks now for a front wheel bearing to be replaced and the dealer hasn't started working on it yet because of customer care failure and incompetence from the Inovation Group claims department. I have to phone them atleast 3 times a day to ask them how far are they with my claim and every time I phone them they require documents which already has been sent to them. They are delaying the dealer and requesting duplicate documentation which was already sent through to them ,but they just cant seem to pay a silly R2000 claim. After an exhausting 30mins of struggling to speak to the claims department I managed to get a hold of *********** Monene Keletso over the phone requiring his assistance in giving me an authorisation letter so that the dealer can finally start working on my car. I was reading the letter and I saw the amount I was supposed to be covered for (R2000) which is stated in the catalog of the warranty plan was now all of a sudden R1872.78. I phoned my dealer numerous times asking for updates and feedback on the progress of my car and all they can tell me is that these people keep on asking for documentation that already has been emailed to them, this is probably the 5th or 6th time now. Everytime the dealer gets to a point where the claim should be finalized a hick up occurs from the claims department. I urge all the people who have a warrenty plan by Inovation Group to cancel them because they are useless,unprofessional,*********,unsympathetic and lack finesse to be called "Inovation Group".