*********** Service
<p>I have an Extended Warranty Plan with Innovation Group for my vehicle. My cambelt failed over three weeks ago. I took my vehicle to Audi East London. Sabelo my service advisor has been waiting to recieve authorisation to work on the vehicle for the last three weeks. I can't move because I rely on my vehicle. I've sent emails to the company on a daily basis checking to see what is the hold up. To no response up until today. Service i've recieved of Budget Insurance is appalling!</p> <p> </p> <p> </p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
Kindly note your claim has been approved as per the policy terms.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
Kindly note your claim has been approved as per the policy terms.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team