*********** Sales

<p>Good Day</p> <p> </p> <p>Plese take note that a Telesale agent ssold a tyre and rim warranty to myself wherein as he initially explained R104.00 debit will be debited from my account monthly so as to accord to the warranty.</p> <p> </p> <p>I received my settlement letter from MFC I saw a debit of R4700.00 on the account. I queried same with MFC who in turn directed me to Innovation Group whom sold the insurance to me. After receiving the telecom footage so to speak, no mention was made of a R4700.00 debit going off my account so Innovation Group cancelled the warranty, apologied and provided me with a 21 day cancellation procedure. After the 21 day cancellation process lapsed, I am still without the issue being resolveed and the unauthorized debit is still on my account.</p> <p> </p> <p>Innovation Group made an error and I need to pay for it with my time. I am highly disgusted at this whole debacle. THey make a mistake and I am suffering the consequneces.</p> <p> </p> <p>My vehice is to be traded in but I am being precluded therefrom by this unauthroized debit. Costing me time and money and its been more than 25 working days after they reassured me that same will be done within 21 working days.</p> <p> </p> <p>Shocking, unproffesional and higly incomeptent. Will definitely NOT recommend anybody from doing business with them.</p> <p> </p> <p>You are more than welcome to contact me.</p>