CC
Clint C
1 reviews | Active since May 2019
06 Sept 2022, 20:35
*********** client service delivery.
Logged a formal complaint on Saturday past and got an email the Monday to say they investigating and will receive feedback in 48 hours, guess what 48hours is gone, and still no feedback. No call from a manager or leadership. If I call the call centre and ask to speak to management then no one is available or they don't want to speak to me. Can't deal with this *********** services provider who can't give me an outcome on my claim which is almost going on for 2 weeks now.
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Innovation Group's replyOfficial
07 Sept 2022, 08:40Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Sept 2022, 08:40
Official
Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team