LZ
Luvuyo Z
1 reviews | Active since Aug 2019
27 Mar 2023, 13:09
*********** agents
I took a service plan and warranty plan from Ned Bank-Innovation Group. The day after I cancelled both the policy. Both my Service plan and my warranty were going to finish on July this year so I requested both policy to kick up when the two expired however a day after I cancelled both policies as I got a good offer from somewhere else. My surprise the Ned Bank increased my instalment by R500 even though both policies where cancelled and now they are telling me that the service policy from them is still active. They cancelled the wrong policy and left the incorrect policy and now they increase my instalment as I am finance by them. These people are really *********** and people must be careful.
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Replies (1)Innovation Group's replyOfficial
27 Mar 2023, 15:48Dear Luvuyo Zideba,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply27 Mar 2023, 15:48
Official
Dear Luvuyo Zideba,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
