INCOMPETENCE ON THE HIGHEST LEVEL.

Item: Innovation Group
Rating: 1
Author: Lee M

The service that I currently experience with this company is totally shocking!!!!!! From applying waiting periods to my existing policy to now looking for an excuse to payout a claim. I called the call center and I would rather not say anything about the incompetence of the service received. This company recommended by Toyota.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

19 Nov 2019, 12:12

Hi Liza,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply19 Nov 2019, 12:12

Official

Innovation Group's replyOfficial

25 Nov 2019, 10:32

Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team

Innovation Group's reply25 Nov 2019, 10:32

Official