NM
Nati M
1 reviews | Active since Oct 2018
03 Jan 2020, 12:26
Incompetence
Good day,
May I please get someone to contact me regarding the below SMS’s I keep getting. In the month of September I called in to find out what my closing balance was, I got the amount and gave authorization for the closing balance to be debited. Now every month I keep getting the same sms. I tried to call in to get an explanation the agent kept me on hold for more than 30min. May I please get this sorted ASAP.
Please be advised that the debit order for policy QB/SO/*** has been unsuccessful. Contact Customer Care @ ***to avoid any future claims
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Replies (2)
Innovation Group's replyOfficial
03 Jan 2020, 12:42Hi Nati,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply03 Jan 2020, 12:42
Official
Hi Nati,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
08 Jan 2020, 11:59Hi Nati,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply08 Jan 2020, 11:59
Official
Hi Nati,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team