LM
Linda M
1 reviews | Active since Jun 2025
20 Jun 2025, 11:49
Incompetence
All agents are apparently not receiving invoices from the emails sent by the service provider fixing my car, the storage fees are rising by day which is pathetic!!!! ***p , ***p and ***p.... these invoices are being sent from different email address but all claim not to have received. I'm frustrated as I don't have a car for 2 weeks now n that car is incurring charges for storage... Will you reimburse me for the public transport I'm using in the mean time which is an inconvenience for my whole family including kids... Pathetic Auth nr:620432 claim nr:933273 still waiting for payment. I AM STRANDED N WITHOUT A CAR!!!
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Innovation Group's replyOfficial
24 Jun 2025, 08:21Dear Linda Mashele,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply24 Jun 2025, 08:21
Official
Dear Linda Mashele,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team