SM
Sbongani M

1 reviews | Active since Oct 2018

17 Oct 2018, 16:16

Incompetence

I called Innovation Group on the 19th March 2018 because I wanted to take my car for service and they sent me a list of all the dealers nearest to me that I can chose from which I did and I am now having a problem because Hyundai doesn't want to pay for repairs because they say the dealer I took my car to is not Hyundai approved and that has tarnished the car warranty. The consultant I spoke to did not ask me if my car is still under warranty which I feel they are not highly qualified because that is the question they had to ask to make sure that all is in order. Their service is not excellent and they are not a good company to do business with. They should be liable for their incompetence and has to bear the consequences I am facing and also to make sure that I do not face this problem the next time I take my car to Hyundai by clearing the mess they have caused. Please help me!!

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Replies (2)
Innovation Group
Innovation Group's reply17 Oct 2018, 16:18
Official
 Hi  Sbongani,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Best regards,

Innovation Group
Innovation Group's reply23 Oct 2018, 08:24
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Best regards,