Incompetant and Clueless Empoloyess! **** Srvice more than terrible!!!!!!!

<p>I m Sure My e mail will explain it all see below.</p> <p> </p> <p>Good day</p> <p>Whom it may concern.</p> <p>Please see attached all the documents requested to submit a claim for a service on my Polo Vivo, payed Cash to Volkswagen ******X on Saturday 2 July 2016.</p> <p>Ref : ********* <br />Inv: *********X</p> <p>My concern regarding this claim is, I Chantelle Botes called in to First Form Woman on Wednesday 29 July 2016. A contact number was given to me so I can phone the Innovation Group and confirm my service plan. I spoke to a lady whom I can’t remember the name off, she logged into my policy via my ID number and gave me a policy number ( tb-50-00 ********** 96) as well as told me that it would be fine to take my car in for a service on Saturday 2 July 2016. If I get to the dealership they should phone them on the given number and confirm the claim.</p> <p>The above mention was followed as instruction from Innovation Group, to my disappointment all there department was closed on Saturday and I was left stranded with the bill. I decided to pay the service cash as I needed my car for work.</p> <p>This morning innovation group kindly phoned me to sort out the claim, the gentleman on the phone asked me to please not pay any services in cash because all of it might not be payable in the claim, and it would take up to 21 Days for the claim to be passed. After my request for innovation to phone me back after I sent through my documentation the gentleman on the line said to me I cannot promise that. You never say that to a paying client, how is that customer service expecting me to sort out a problem that was cases by your incompetency.</p> <p>NOW I ASK YOU? What was I supposed to do? leave my cat in Volkswagen ******X until Monday morning and be a late to work? Decide to Wait until Innovation Group or Frist for Woman decide to help me? or pay the service myself? Yes I paid the service myself because after following direct instructions from Innovation Group they could not assist me on a Saturday which is unacceptable to me. Implement an emergency help line! You are causing customer loss to First for Woman as well as your own Company. Your service is poor and your employees do not have a clue what is going on in the company! I also work in a company where customer service is number 1 Priority, With normal office hours I make sure that after hours my service is still available for any of my colleges and customers. We call it values added service, The kind of service that keeps Clients coming.</p> <p>I expect of you to pay my claim within the next 5 Working day, not because I want to be a difficult client but because this was a mistake from your side, the money should not have come out of my pocket, if your employees was competent this would not have happened. I also do expect for your company to phone me with the results of this claim. I will give you time until end of working today. After I will follow my own respectable steps. If any or all customers service is priority to you I believe this will not be taken lightly. </p>