TM
Tumelo M
1 reviews | Active since Oct 2013
02 Dec 2015, 21:52
Inability to resolve my warranty issue
Last month I complained about a warranty I took with Motor Engage which is part of the Innovation Group. They responded and promised to resolve my issue since a double deduction was made on my account. And all that turned out to be a big lie for to date they failed to resolve my issue. Instead once again they have double deducted from my account. My attempts to call them proved worthless and you will be told that they are dealing with your issue whereas they are just lying. I've never seen such incompetency ever. I'm just so fed up with this so called legit company.
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Innovation Group's replyOfficial
15 Dec 2015, 12:33Hello Tumelo Molefe,
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused in your dealings with Innovation Group and we confirm that this matter has been addressed with the sales agent in question. We hereby confirm that the incorrect policy has been cancelled and a refund for the first premium of R273.00 was paid back to your account in November 2015. We further confirm that the refund for the second premium has been authorised and will be paid into your account within 7 to 14 working days.
Again, we apologise for the service rendered and inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused in your dealings with Innovation Group and we confirm that this matter has been addressed with the sales agent in question. We hereby confirm that the incorrect policy has been cancelled and a refund for the first premium of R273.00 was paid back to your account in November 2015. We further confirm that the refund for the second premium has been authorised and will be paid into your account within 7 to 14 working days.
Again, we apologise for the service rendered and inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Innovation Group's reply15 Dec 2015, 12:33
Official
Hello Tumelo Molefe,
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused in your dealings with Innovation Group and we confirm that this matter has been addressed with the sales agent in question. We hereby confirm that the incorrect policy has been cancelled and a refund for the first premium of R273.00 was paid back to your account in November 2015. We further confirm that the refund for the second premium has been authorised and will be paid into your account within 7 to 14 working days.
Again, we apologise for the service rendered and inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused in your dealings with Innovation Group and we confirm that this matter has been addressed with the sales agent in question. We hereby confirm that the incorrect policy has been cancelled and a refund for the first premium of R273.00 was paid back to your account in November 2015. We further confirm that the refund for the second premium has been authorised and will be paid into your account within 7 to 14 working days.
Again, we apologise for the service rendered and inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela