Impossible to extend Lexus Warranty

Item: Innovation Group
Rating: 1
Author: Stephen K

This company is supposedly extending Lexus and Toyota service plans or warranties... IF they want to. I have been trying to extend mine for over 6 months, I NEVER get hold of them, they NEVER send documents they promise to and they NEVER get back to you. Interesting.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

09 Apr 2019, 14:21

Hi Stephen ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply09 Apr 2019, 14:21

Official

Innovation Group's replyOfficial

10 Apr 2019, 10:24

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply10 Apr 2019, 10:24

Official