I'm so disappointed (innovation group motor warranty)

Item: Innovation Group
Rating: 1
Author: LUFEFE D

January I cancelled my policy with you guys because I was looking at trading in my car. you continued debiting me for the month of February and the month of March. I called your call centre on the 29th of March and spoke to Siphiwe Zwane. He assured me that by the 6th of April I'd have my money back for the month of Feb and March. I even commended him for great service only to find out it was an empty promise. unfortunately I haven't received my money. Looking at my AVAF Statement for the month of April, looks like you're going to be taking my money again.

PLEASE KINDLY FIX THIS.

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Replies (3)

LUFEFE D's updateReviewer Update

13 Apr 2018, 14:33

I'm so disappointed (innovation group motor warranty) January I cancelled my policy with you guys because I was looking at trading in my car. you continued debiting me for the month of February and the month of March. I called your call centre on the 29th of March and spoke to Siphiwe Zwane. He assured me that by the 6th of April I'd have my money back for the month of Feb and March. unfortunately I haven't received my money. Looking at my AVAF Statement for the month of April, looks like you're going to be taking my money again. PLEASE KINDLY FIX THIS.

LUFEFE D's update13 Apr 2018, 14:33

Reviewer Update

Innovation Group's replyOfficial

17 Apr 2018, 15:42

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards

Complaints Team

Innovation Group's reply17 Apr 2018, 15:42

Official