If you buy a warranty from Innovation group

I could not understand why my claim was not paid out in full but after dealing with the call centre and someone from head office, they pointed out the following: As page 6 states - "Any number of failures that occur or which are reported simultaneously will be treated as one claim. In this instance, the liability will not exceed the value of the damaged component with the highest repair/replacement cost."

This means that if you claim for multiple items in a single claim, they will only pay out for one item of the highest value. If the item is covered for the stipulated amount, then surely it's covered for that amount... I've spoken to Mike, he said to forward my complaint onto him so he can send off to the claims department manager but I'm not holding my breath. I'll most likely have to pay the shortfall, even though the claim was approved.