SW
Sylvester W

1 reviews | Active since Jul 2012

18 Apr 2018, 09:59

if i could rate them 0 I would

Surely you cannot hold on for almost an hour to get through , every single time.The quote from a service provider takes 5 minutes ,job takes 20 minutes ...and they don't work weekends as per the Budget insurance staff, God forbid you have a problem .

Besides that there payout caps don't make sense , maximum 2000 for an alternator ...cheapest second hand alternator +- R8000.

0
Replies (3)
Innovation Group
Innovation Group's reply19 Apr 2018, 09:51
Official

Hi Sylvester

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,

Complaints Team

SW
Sylvester W's update19 Apr 2018, 10:02
Reviewer Update
Thank you for your feedback, But there must be a way to implement a smoother claiming and follow up process. Hung on again for 15 minutes this morning after already spending 10 minutes explaining the problem and confirming all details with someone,
Innovation Group
Innovation Group's reply20 Apr 2018, 13:17
Official

Dear Client

Please be advised a complaints consultant has been trying to make contact with you on several occasions regarding your concerns raised and we were successful.

Kindly advise on a more suitable time to make contact or alternatively contact our customer service on *** quoting reference number: CP-4-2***.

Kind Regards,