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rethabile.marumo rethabile.marumo

1 reviews | Active since Sept 2016

29 Sept 2016, 15:56

I want my money back

<p>I was telephonically recruited for a service plan for my car, which I accepted however I had 5days to cancel it if I wanted to which became the case. On the 4th day I emailed the Lynette Maharaj who sold this insurance and cancelled it. I got a cancellation ref: GWH-105862 yet a withdrrawal stil went through for two consecutive months. I have been in communication with this company trying to get my money back....I want my money back please.</p>

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Replies (2)
Innovation Group
Innovation Group's reply20 Oct 2016, 11:41
Official

Dear Client,

Thank you for your patience regarding, the concerns raised.

We apologise for the inconvenience this has caused you. We confirm that the two premiums have been reserved and the debit order has been stopped.

We trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela

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rethabile.marumo rethabile.marumo's update27 Oct 2016, 09:04
Reviewer Update

Dear Tumi Bacela

You said "reserved" does this mean you are keeping the money, because its most definately NOT reversed.I received this message that claimed my money has been paid back on the 20th of October, I thought it only fair that I wait for about 7 days the will reflect but until today I haven't received my money back.

Regards