I thought the service couldn't get worse but the they surprised me.

This is the third week my car will be standing because Innovation Group can't get their act together. A workshop that is RMI approved is still waiting for approval. This is after Innovation Group agreed that the claim is valid. Not only are they dragging their heels on this, the also lies to me saying I must go pay for the repair because it's completed, then they will.pay me back. The car is still broken. What kind of shady business practice do you guys beleive is acceptable. This is not only a reflection on you but on every other insurer that falls underwritten by Guardrisk Insurance Company.