I purchased a vehicle from WeBuyCars in November 2025

I purchased a vehicle from WeBuyCars in November 2025. During the test drive on 6 November, I noticed a noise and was told by the salesperson it was a clutch release bearing issue due to Johannesburg traffic and expected wear. After contacting Innovation Group, I followed their process and had the vehicle inspected by an approved mechanic on 10 November 2025. The entire clutch kit had to be replaced due to wear. All claim requirements were met, including photos and documentation. As of 3 March 2026, the claim remains unpaid. This places financial strain on both myself and the mechanic, while my credit reputation is affected — not the company’s. Innovation Group was quick to sell additional products after purchase, yet service delivery has been nonexistent. Calls are disconnected, provided numbers do not work, and contact details supp**** via email are invalid. I am extremely dissatisfied with Innovation Group’s service.