I NEED URGENT ASSISTANCE WITH A WARRANTLY PLAN

I took out a warranty plan with 1st for women. I called and I am so disappointed, frustrated that I had to make more than 3 calls and no one seems to pick up any of my information.

I called the number that is on the policy document ***– THEY COULD NOT PICK UP ANYTHING I called 011 ********** – same issue even though I was told that its with Innovative group and my policy documents also have innovative group details on them!!! I called first for women customer care line and they transferred me twice to ********** ,same issue occurred.

The last agent I spoke to was Linda Gurmessa and she advised that I send an email and state what the issue is as it could be that the policy is not linked.

CAN SOMEONE ASSIST BEFORE I ESCALATE THIS ISSUE??? as I need to claim on this policy