I need my money back for No service Provided

Bad service. I had a Service Plan with Innovation Group, and as per the contract it expired, and I decided to extend it for another 3 services. The debit order was paid as per usual via Absa vehicle account, but they started to debit again directly, and every month I had to reverse the direct debit and requested to stop as I pay via Absa vehicle account. They said they are not getting paid via Absa, and when I call Absa they confirmed that they pay Innovation group. I cannot even service the car as they say I have not been paying, so, I need a refund for the premiums that I have been paying via Absa vehicle account. When I enquire why they want to debit double, they tell me stories. I decided to cancel it due to this