1 reviews | Active since Sept 2017
I have no idea what is goin on there
I have an extended warrantee with Innovation Group, My car failed on Sunday 10th of September 2017 my car was towed to Ford in Pretoria CBD. The claim was declined because the assessor said its bad driving/ware and tear and Innovation group only pays for mechanical failure. However I am saying the clutch was replaced in 2015 during April/May so it cannot be ware and tear furthermore the clutch did not burn nor car did not have any smell it just stopped it cannot be bad driving so on what grounds is my claim declined. I will appreciate it if you can re-look into that so I can have a car.
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a complaints consultant has provided feedback on the rejection of your claim which is according to the policy terms.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a complaints consultant has provided feedback on the rejection of your claim which is according to the policy terms.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team