I cancelled a policy that I was wrongly sold

I was sold a wrong product, I then requested for cancellation and a full refund since I was mslead during a call. They told me it will take 7 day to get the recording that I requested. <br> <br> Its more than 7 days no contact no nothing , I contacted the Contact Centre and was promised to be contacted back but no luck .<br> <br> This is bad service and I am going to escalated this <br> <br> <br>