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SN
Siyabonga N

1 reviews | Active since Jan 2019

04 Feb 2019, 09:41

I am so tired

I am so broken inside with his people,they told me that they will do me a favour by paying 40% When I joined the insurance no one explained to me that I cannot have two covers at the same time they told me I’m covered right away I can claim any time so now that I’m in trouble no one is willing to help me It hurts because my car it’s been sitting at the dealership for a month now And no one is willing to help me And no one is calling me back any more about My claim I am not angry any more I’m just hurt and disappointed

0
Replies (4)
Innovation Group
Innovation Group's reply04 Feb 2019, 09:44
Official
Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
SN
Siyabonga N's update04 Feb 2019, 14:27
Reviewer Update
Exactly my point I am still waiting for your Call You promised to call me back shortly now the time is 14:17 I know you’re never calling me back that’s what you guys always do ?
Innovation Group
Innovation Group's reply07 Feb 2019, 10:24
Official
Good day Thank you for taking the time to contact Innovation Group and notifying us of your complaint. We would like to apologise for the late response, we experienced some challenges writing to you. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group
Innovation Group's reply07 Feb 2019, 16:21
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team