VM
Vuyo M
1 reviews | Active since Jan 2023
12 Mar 2026, 14:19
I am beyond being upset
I called Suzuki Rosentenville and made a booking for a service and explained that it was going to be paid for by Innovation, they gave me a Saturday(7th March) and they said they will call on Friday to remind me but instead sent me a WhatsApp confirmation. Got there and I was told that an agreement was supposed to have been done by Suzuki and Innovation during the week because Innovation doesn't open on Weekends. I wasted my petrol and time to go there for nothing,I am beyond being disappointed by Suzuki and Innovation. I need the service of the car to be urgently done. I called today call keeps on being cut and no one is calling back.
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Innovation Group's replyOfficial
12 Mar 2026, 14:22Dear Vuyo Mlinganiso,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply12 Mar 2026, 14:22
Official
Dear Vuyo Mlinganiso,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team