MP
Marna P
1 reviews | Active since Apr 2018
06 Nov 2025, 20:49
Huge promises with no effect.
Do not buy this empty promise you will regret it. Advisors with no technical skills. Sell the product as if it will be your answer to all repairs but pay almost nothing. They pay more for labour than parts. Save money and put it aside to pay for your own repair. But do not be duped by these sharks
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Replies (4)
Innovation Group's replyOfficial
07 Nov 2025, 08:13Dear Marna Pretorius,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Nov 2025, 08:13
Official
Dear Marna Pretorius,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
MP
Marna P's updateReviewer Update
08 Nov 2025, 10:14Interestingly I got a call from Innovation group and that is where it stopped. I now sit with a vehicle that has been taken apart, innovation group does not even cover the total for labour. No provision for parts because of huge labour cost. I cannot pay for the parts. I would have been better off if I did not pay the monthly instalments and paid for the repair with my own mechanic. I now sit with an broken vehicle en I am broke. What a huge mistake. Please do not fall into the trap I did
MP
Marna P's update08 Nov 2025, 10:14
Reviewer Update
Interestingly I got a call from Innovation group and that is where it stopped. I now sit with a vehicle that has been taken apart, innovation group does not even cover the total for labour. No provision for parts because of huge labour cost. I cannot pay for the parts. I would have been better off if I did not pay the monthly instalments and paid for the repair with my own mechanic. I now sit with an broken vehicle en I am broke. What a huge mistake. Please do not fall into the trap I did
MP
Marna P's updateReviewer Update
08 Nov 2025, 10:22Buyer beware. I have a recording of the sales person selling this product. They say anything you want to hear to sell the product when you claim it becomes clear that their call centre staff has no technical knowledge and they give the same generic answers no matter how hard you try to give or get information. I will cancel my policy with them and hope I am can stop others from making the same mistake I did.
MP
Marna P's update08 Nov 2025, 10:22
Reviewer Update
Buyer beware. I have a recording of the sales person selling this product. They say anything you want to hear to sell the product when you claim it becomes clear that their call centre staff has no technical knowledge and they give the same generic answers no matter how hard you try to give or get information. I will cancel my policy with them and hope I am can stop others from making the same mistake I did.
Innovation Group's replyOfficial
10 Nov 2025, 08:10Dear Marna Pretorius,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Nov 2025, 08:10
Official
Dear Marna Pretorius,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team