How long does it take to send policy documents?

Item: Innovation Group
Rating: 1
Author: Wanda G

I don't know why i'm still hanging on as reviews are horrible here. My BMW Motorplan expired and decided to buy Auto and General extended warranty, which is apparently underwritten and administered by Innovation Group. To date, I still haven't received policy documents, only God knows what i'm covered for, well, if i'm even covered.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

13 Nov 2018, 12:52

Hi Wanda,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply13 Nov 2018, 12:52

Official

Innovation Group's replyOfficial

15 Nov 2018, 15:22

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply15 Nov 2018, 15:22

Official