HORRIFIC SERVICE/****************

<p> </p> <p>Today is one week since i lodged my complaint with Innovation Group regarding the refund for my extended warranty.</p> <p>I have emailed every day since to get feedback from you guys and still have not heard anything! The breakdown I received from you indicated you are charging me for R1800 & R550 for a PDi, which i confirmed with the dealership and F&I manager that this was not done( i can send you the voice recordings from the conversations with both parties if need be). I have tried calling (can never get through) & emailed everyday with no response.</p> <p>WHY DO I HAVE KEEP CHASING YOU TO GIVE ME FEEDBACK? OR YOU GUYS TRYING TO COME UP WITH ANOTHER EXCUSE NOT TO PAY OUT WHATS RIGHFULLY MINE????</p> <p>The last time i spoke to Zandile Simelane she told me the matter is currently under investigation and again i ask WHAT ARE YOU INVESTIGATING, BECAUSE YOU CAN NOT CHARGE ME FOR A SERVICE YOU HAVE NOT RENDERED?????</p> <p>This is becoming extremely frustrating for me because the longer you guys take to sort this out, the longer it takes me to resolve my issues with the bank, which in actual fact this money belongs to!!!</p> <p>I WOULD LIKE FEEDBACK TODAY I AM SICK AND TIRED OF CHASING YOU PEOPLE FOR A RESPONSE!</p> <p>And please do not call me to tell me its still under investigation or i will be contacted once its resolved! YOU PEOPLE HAVE HAD MORE THAN 72HOURS TO RESOLVE THIS, so tell me when the money will be paid to ABSA.</p> <p> </p>