Horrific Customer Service

On the 04th of July 2025 @10.31 AM I made contact with the customer service department with regards to a settlement letter in order to pay off my vehicle's service plan. I was promised the settlement letter will be sent to me shortly and was not advised a turnaround time. The consultant that assisted me was Tshwarelo Moseki.

I then phoned into Customer service again on 07 July 2025 @11:13AM to query the whereabouts for the settlement letter as still have not received it. Kgomotso Letlonkana then advised me of the turnaround time that should have been mentioned in my first call made. I pleaded with her (the consultant) to provide me with the letter as I needed to make payment in order to settle the account. She promised the letter would be sent via email and that she would call to confirm if I have received it.

TO this day (15th July 2025) @10:30 AM - NO LETTER WAS RECEIVED, NO CALL WAS MADE by Innovation Group to me to assist with moving forward with a simple f****** settlement letter query. This is a simple request that was initially logged on 04/07/2025 but it seems like even this is too f****** advanced to be done as I'm still being waiting to be assisted to this very day. INCOMPETENCE at the highest order.