IR
Ishaan R

1 reviews | Active since May 2014

08 Jun 2017, 10:23

Horrid Experience - Terrible Service - Worst Company to deal with

<p>What was meant to be a easy transfer of warranty onto my name has turned into a nightmare. </p> <p>Sent all documents Tuesday, 30 May 2017... Still not trasferred. Everyday i call the Innovation numbers for feedback, seems that they dont care for the consumer. Get transferred to 5 different people daily and repeat the same process, give all details and they say they are working on it and you keep holding on. I waste 2 hours a day trying to follow up as my vehicle is sitting at a dealership needing repairs. The call keeps cutting after 10 minutes of holding on. Seems that they just take your money and make you hustle to get a service. And there is no supervisor or a groupleader to get assistance from. Suimply the worst company to ever deal with. Absolutely useless. No joy.. </p>

0
Replies (1)
Innovation Group
Innovation Group's reply23 Jun 2017, 14:45
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that the transfer was successful.

We apologize for the inconvenience caused and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela