Horrible Service - No answers - Looking for new provider

As per your policy document below.

EFFECTIVE DATE AND DURATION

The term of cover will be as stipulated on the welcome letter schedule or voice-logged service agreement. The maximum cover allowed under your vehicle’s Toyota Genuine Extended Service Plan is for a period of 10 years from the original date of sale or an odometer reading of 200 000 km’s. Your vehicle's Toyota Genuine Extended Service Plan will terminate on reaching either the end date or end kilometres, whichever occurs first.

Your vehicle’s Toyota Genuine Extended Service Plan may commence earlier than indicated in the welcome letter schedule depending on when your vehicle’s Toyota Complementary Plan expires and will not exceed the contract kilometres or contract months agreed upon. Therefore, the dates allocated on the welcome letter schedule may be subject to change dependent on the driver’s use of the vehicle.

NOW EXPLAIN TO ME WHY I AM STILL PAYING A POLICY THAT HAS EXPIRED ALSO EXPLAIN TO ME WHY IT IS SO DIFFICULT TO GET MY POLICY DOCUMENTATION FROM YOU ITS BEEN NEARLY TWO YEARS REQUESTING THE DOCUMENTS AND STILL HAVE NOT RECEIVED IT AND NOW AS PER ONE OF YOUR STAFF

"Good day Sir/ Madam Please note that the policy the policy expired when the vehicle reaches the date or the kilometers whichever comes first, however the payment term remains whether the policy has expired or not.

Kind Regards

Malebo Motlanthe"

With or Without explanation i will be reversing this payment and i will be canceling the extended plan i have taken out with you.

If anyone has a better service plan provider i am open to suggestions.