Horrible Service Innovation Group

I initiated a service plan with Innovation Group on February 9, 2024. On October 29, I took my car in for service and provided the dealership with the necessary details for the plan. However, I was informed by the dealership that Innovation Group required me to upgrade my plan, resulting in a tripling of my current premium.

Upon contacting Innovation Group, I was told that the mileage provided at the time of policy purchase was incorrectly captured. I was advised that in order to retrieve my car from the dealership, I should accept the new terms they proposed. I expressed my discomfort with this suggestion, as it imp**** I had provided inaccurate information. I decided to wait for their promised follow-up call the next day.

Boipilo from Innovation Group assured me he would call at 9:30 AM on October 30, but I did not receive a call. After reaching out again, I spoke with Lebogang, who promised to relay my request for Boipilo to return my call, but again, no response came. My subsequent conversation with Pule revealed that obtaining a recording of my initial call could take 5 to 7 working days, leaving my car at the dealership during that time. He indicated he would escalate my complaint, yet, as the day progressed, I received no further communication.

Given that I have consistently paid my premiums on time, this lack of responsiveness is unacceptable. I would not recommend choosing a service plan with Innovation Group based on my experience.