CD
Clarence D
1 reviews | Active since Dec 2014
10 Oct 2022, 11:17
horrible service and unhelpful
Horrible service: I call around the 22 July asking if a machinic i use is registered with with them and i they were, so i got my car serviced ,but since that day the mechanic cant get Authorization or payment. Why does a person have a service plan with the most unhelpful group. I have been calling and the called keep getting cut.
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Replies (3)
Innovation Group's replyOfficial
10 Oct 2022, 11:20Dear Clarence Delease, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Oct 2022, 11:20
Official
Dear Clarence Delease, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's replyOfficial
11 Oct 2022, 09:26Dear Clarence Delease,
Our Customer Service Teamm tried to contact you but have not been able to reach you. Kindly advise us of the most convenient time to contact you or possibly contact us *** quoting reference number: CP-***-DELEASE. Best regards,Complaints Team
Our Customer Service Teamm tried to contact you but have not been able to reach you. Kindly advise us of the most convenient time to contact you or possibly contact us *** quoting reference number: CP-***-DELEASE. Best regards,Complaints Team
Innovation Group's reply11 Oct 2022, 09:26
Official
Dear Clarence Delease,
Our Customer Service Teamm tried to contact you but have not been able to reach you. Kindly advise us of the most convenient time to contact you or possibly contact us *** quoting reference number: CP-***-DELEASE. Best regards,Complaints Team
Our Customer Service Teamm tried to contact you but have not been able to reach you. Kindly advise us of the most convenient time to contact you or possibly contact us *** quoting reference number: CP-***-DELEASE. Best regards,Complaints Team
CD
Clarence D's updateReviewer Update
12 Oct 2022, 12:06Hi, so my service plan does not fully cover my cars service almost half of the service is payable by me. What is the point of having a car service plan and but simple filter changes are not covered by the plan.
CD
Clarence D's update12 Oct 2022, 12:06
Reviewer Update
Hi, so my service plan does not fully cover my cars service almost half of the service is payable by me. What is the point of having a car service plan and but simple filter changes are not covered by the plan.