RM
Ramaema M

1 reviews | Active since Feb 2021

12 May 2022, 15:24

Horrible Service and Lies

Absolutely terrible service and a bunch of freaking *****. I have a service plan that was supposed end in April 2022 as per the telephone conversation I had with one of their consultants in February already when they advised me that only 3 collections are outstanding, Feb, Mar and April. To my surprise when I call for the cancelation I'm told that, no it's actually more 6 months to go before they can cancel it, because there's administrative fees involved. Why the **** was I not told in February already that you have 6 months outstanding and only in May, then I get told this *******? This is a HORRIBLE money milking company that has no decency to honour their deals. One star review for them. Join BIDVEST for service plans and warranties. Bunch of clowns. Absolute horrific experience. Your consultants lie with conviction, ****ing ridiculous. ****** *******! Cancel any policies you have with them

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Replies (2)
RM
Ramaema M's update12 May 2022, 16:08
Reviewer Update
This absolutely ridiculous and useless. Your cancelation department is *********** and super useless!!!!! How dare you give a calculation in February and claim later on when we have to cancel that it was wrong. *******
Innovation Group
Innovation Group's reply13 May 2022, 07:29
Official
Hi Ramaema,
 
Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 
 
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
 
Thank you.
 
Kind Regards,
Complaints Team