1 reviews | Active since Oct 2016
Horrible Service
<p>I bought my car 7th of October last year. I took my car to be serviced 4th of October this year. It turned out that my timing chain needed to be replaced. According to my service book, my car only needed to be serviced on 60 000km and only has 55 0000km. Innovation group rejected my claim on grounds of being to late for my service. I took out this policy for incase something like this happens and I am very dissapointed in the way Innovation group is handeling my claim. I will not leave this, as this is not exceptable. </p>
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that the claims manager was in contact with you and has advised you about the required documentation prior to authorising your refund. Kindly be advised that the refund will be authorised as per the policy limit of liability and credited back to your account within 14 working days.
We apologise for any inconvenienced caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela.
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that the claims manager was in contact with you and has advised you about the required documentation prior to authorising your refund. Kindly be advised that the refund will be authorised as per the policy limit of liability and credited back to your account within 14 working days.
We apologise for any inconvenienced caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela.