DS
Divan S
1 reviews | Active since Dec 2018
14 May 2019, 09:15
Horrible service
Worst customer service I have ever experienced... Telkom makes Innovation group look good. I have been waiting for 3 weeks to get feedback on a debit order that you have not yet collected from my account!!!! I am following up on a debit order YOU are responsible for collecting from my account... how ludacris does that sound?! Kurtis Witbooi, who I believe is a team leader promised me feedback on Tuesday 7 May... I am still waiting.
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Replies (4)0
Replies (4)
Innovation Group's replyOfficial
14 May 2019, 09:36Dear Client, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply14 May 2019, 09:36
Official
Dear Client, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
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Divan S's updateReviewer Update
15 May 2019, 08:18Please can you send me the details of your CEO - e-mail address.
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Divan S's update15 May 2019, 08:18
Reviewer Update
Please can you send me the details of your CEO - e-mail address.
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Divan S's updateReviewer Update
15 May 2019, 08:26Again no feedback from Kurtis or anyone from Innovation. This is sickening
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Divan S's update15 May 2019, 08:26
Reviewer Update
Again no feedback from Kurtis or anyone from Innovation. This is sickening
Innovation Group's replyOfficial
16 May 2019, 16:23Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply16 May 2019, 16:23
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team