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kG
kaldin G

1 reviews | Active since Apr 2017

14 Nov 2018, 11:45

Horrible service

Horrible customer service, have logged a complaint requesting my policy documents almost a week ago because they've declined my claim. Also have to be placed on hold for 20 minutes everytime I call because no one knows what they are doing there.How long should I wait to get my own policy????? You dont waste any time debiting my account every month

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Replies (3)
Innovation Group
Innovation Group's reply14 Nov 2018, 11:46
Official
 Hi  Kaldin,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
kG
kaldin G's update14 Nov 2018, 12:13
Reviewer Update
Hi please note that I have been I contact with you guys since the 1st of this month and have been going back and forth, I have logged a complaint on the 7th refQY-11-2 ********** -GOVENDER but heard nothing, I called again on Monday and am still waiting. I would appreciate if there is some urgency shown this time because I really dont think I should be expected to wait a further 48 hours after I've already been waiting for a week
Innovation Group
Innovation Group's reply15 Nov 2018, 15:18
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team