Horrible service

I have a claim logged with innovation group to have my wheel bearings replaced that was logged last week Tuesday. I got the run around from these people to have any action taken on my claim. I dont know how difficult it can be to finalize a claim!!! The assessor only went yesterday to the dealership to assess the vehicle after I did a lot of follow ups myself. No one ever bothered to get back to me with feedback or anything. Till now midday I haven't received any feedback of how much the claim will be approved for or anything. They don't seem to care about their clients wellbeing as long as they receive the premiums in their account. I did not expect this from innovation as I have paid the insurance in advance. This type of service is not right on all levels. Consideration is not given to the client. What if I'm putting my life at risk while driving the vehicle!!? Innovation just proved to me what I have heard about insurances!!! They always try to find a reason not to payout a claim. After this claim is approved I want to have the remaining month's premiums paid back to me and the policy CANCELLED with innovation. I want nothing to do with them EVER. I have never received such horrible service from an insurance provider