BM
Balisa M
1 reviews | Active since Apr 2025
29 Apr 2025, 14:28
Horrible experience and high level of incompetence
Horrible experience. I did not received my policy document for 5 months after finalising the process. After 5 months of requesting them and thereafter receiving them. I released that the policy details from my name to my car registration were incorrect. So disappointed.
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Innovation Group's replyOfficial
29 Apr 2025, 14:29Dear Balisa Mhambi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply29 Apr 2025, 14:29
Official
Dear Balisa Mhambi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team