KM
Kelebogile M
1 reviews | Active since Oct 2022
25 Oct 2022, 14:11
HORRIBLE, DISGUSTING SERVICE
Innovation group is a ****. I took a service plan, which I'm told is not activated because they did not receive payment from the dealership which I bought the vehicle from. The dealership sent an email to clear the confusion. on Friday Morning. 2 days later, I'm still waiting feedback from from their side. This is an inconvenience, I need to use the vehicle and has been sitting at the dealership since Friday. WHAT A SUB-STANDARD SERVICE!!!!!!!!
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Innovation Group's replyOfficial
28 Oct 2022, 08:20Dear Kelebogile Mkwa****, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Oct 2022, 08:20
Official
Dear Kelebogile Mkwa****, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team