JP
Jade P

1 reviews | Active since Oct 2022

09 Dec 2024, 10:17

Horrible company

Shocking customer service. Needed to get maintenance done on my car and was sent from pillar to post because "they don't cover" certain places, places they told us to take the car, the car places said no they don't accept maintenance plan companies. We just ended up paying it ourselves, we were promised they'd reimburse us, never happened we gave up.

Now having the same issue and being told we are in arrears, we have sent bank statements showing that we are definitely not and still no assistance.

We are cancelling after paying for close to a year for absolutely disgusting and unhelpful service. They don't know what they are doing.

0
Replies (1)
Innovation Group
Innovation Group's reply10 Dec 2024, 08:19
Official
Dear Jade Pretorius,,
 We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. 

Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team