Horrible after sakes service
After taking my finance with MFC I get regular calls for additional insurance products, now at claim stage for warranty and car hire claims I get to speak to 8 different consultants, 3 different phone numbers and no satisfactory result after 2 hrs on the phone just verifying myself repeatedly whenever someone answers! This company is not worth the premium paid!
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Innovation Group's replyOfficial
08 Jul 2022, 11:49Dear Riccardo J, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply08 Jul 2022, 11:49
Official
Dear Riccardo J, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team