Hoot service / innovation group

One area that urgently needs attention is how your consultants communicate with clients. Unfortunately, my recent experience was quite disappointing—the consultant I spoke with was shockingly rude and dismissive. Instead of offering support or guidance to a frustrated customer, their tone was condescending, and I was repeatedly spoken over. It felt as though my concerns didn’t matter, and only their voice was important. The handling of my complaint lacked basic professionalism and empathy. I was essentially told that because I wasn’t fami**** with your internal process, my opinion didn’t count—and was even advised to "read the contract next time." That kind of response does not reflect well on your customer service standards.