AS
Anele S
1 reviews | Active since Jun 2015
22 Aug 2019, 11:12
HOLDING ON FOR 20 MINUTES - NO SUCCESS
I have been trying to get a hold of innovation group - by phone - speaking to *********** call center agents asking to speak to a CLAIMS MANAGER. After speaking to 3 different Agents I held on for 22 minutes with no success. I need information on a claim that i lodged and my policy documents which i requested a week ago already and still it has not been sent to me. I am very worried.
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Replies (2)
Innovation Group's replyOfficial
22 Aug 2019, 11:18Hi Anele ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply22 Aug 2019, 11:18
Official
Hi Anele ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
06 Sept 2019, 13:01Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply06 Sept 2019, 13:01
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team