Highly Disappointed

Extremely disappointment concerning the handling of my recent claim. Firstly, I had to speak with over nine different agents to log this claim, and to my frustration, I was transferred to the wrong department multiple times. This experience has been both time-consuming and disappointing.

Secondly, I did not receive any terms and conditions regarding my policy, which I understand the agent acknowledged in the system. This lack of communication has left me feeling unsupported and confused about the process. I was told this matter will be escalated to management because I was not given any information regarding terms and conditions and was told my claim was over due and therefore could my claim was denied. Won’t recommend them to anyone!