1 reviews | Active since Jul 2017

21 Jul 2017, 17:36

Highly Disappointed

<p>I took out this Policy for peace of mind when I purchased the vehicle. to my suprise when submitting a claim. they have told me that they simply wont pay my claim because I have replaced my engine with a used engine!!!... The engine was replaced by an Rmi approved dealer and there are invoices to prove this. I am shocked with how they are treating me. what was explained to me is that as long as I use an RMI approved dealer then I will be fine. Consider wisely when Choosing this product !!!</p>

0
Replies (1)
Innovation Group
Innovation Group's reply02 Aug 2017, 12:25
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

The customer care representative has provided feedback regarding the reason your claim not being authorized, which is in line with the policy terms and condition.

We apologize for the inconvenience you have experienced.

Kind regards,

Tumi Bacela