1 reviews | Active since Aug 2011
HIDDEN COSTS...DISGUSTING!
I took my car for service yesterday, 18 June. This morning i received a call from the dealer, informing me that there is an outstanding amount i have to pay. Apparently Innovation does not cover all the costs. I have phoned Innovation immediately and found out that i have to pay a portion of the labour. When was this discussed with me? According to the lady i spoke to, it would not have been discussed with me over the phone (this was when i requested a copy of the voice recordings). Like seriously? One of the most vital discussions, was left out of the telephonic discussion? The dealbreaker, was never mentioned! Why? Apparently, it is stated in the documents send to me in June 2014 (which i've never received)!!! <br> <br> i need you to sort out your mess. you have created this, now sort it out please!
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela